Privacy Policy

This Privacy Policy explains how B&Z Homes Inc. d/b/a Utility Wallet, also registered as Utility Wallet LLC (“Utility Wallet,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit utilitywallet.com, use our utility-setup services, complete a form, communicate with us, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you complete a form, request utility information, schedule or arrange utility service, request a reminder, contact us, or otherwise use our services, you may provide information such as:

• Your name
• Email address
• Phone number
• Current, previous, or new service address
• Move-in or requested service-start date
• Property or residence information
• Utility providers, services, plans, or preferences
• Information necessary to help initiate, transfer, or confirm utility service
• Payment information for any services that require payment
• Communications, questions, and support requests
• Any other information you choose to provide

Some utility providers or service partners may request additional information to verify your identity, determine eligibility, or establish service. When information is submitted directly to a third party, that party’s privacy policy governs its collection and use.

Information Collected Automatically

When you use our website, we and our technology partners may automatically collect information such as:

• IP address
• Browser and device type
• Operating system
• Device identifiers
• Pages viewed and links clicked
• Referring website or marketing source
• Date, time, and duration of visits
• Approximate location derived from your IP address
• Interactions with our website, advertisements, and communications

We may collect this information through cookies, pixels, tags, web beacons, software development kits, and similar technologies.

Information From Other Sources

We may receive information from third parties, including:

• Property managers, real estate professionals, title companies, or other businesses that refer you to Utility Wallet
• Utility, telecommunications, and home-service providers
• Marketing, analytics, and advertising partners
• Data providers and publicly available sources

If another business provides information about you, its own privacy practices may also apply.

2. How We Use Information

We may use personal information to:

• Identify utility and internet providers available at your address
• Help you compare, initiate, transfer, schedule, or confirm services
• Submit information to providers or partners you select
• Provide account, service-start, or confirmation information
• Respond to questions and provide customer support
• Send requested reminders, confirmations, and service updates
• Communicate with you about relevant services, offers, or promotions, where permitted by law
• Personalize and improve our website and services
• Measure website traffic, advertising performance, and user engagement
• Conduct analytics, research, testing, and product development
• Detect, investigate, and prevent fraud, security incidents, or misuse
• Comply with legal obligations and enforce our agreements
• Protect our rights, users, employees, and business

We may combine information collected through different sources for these purposes.

3. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Utility and Service Providers

When you request information about or select a utility, internet, telecommunications, or other home service, we may provide relevant information to the provider or an authorized service partner so it can respond to your request, determine availability or eligibility, contact you, or establish service.

Utility Wallet may receive compensation from certain providers when users select or purchase their services.

Service Providers

We may disclose information to companies that perform services on our behalf, including website hosting, cloud storage, customer support, communications, form processing, security, fraud prevention, data analysis, and business operations.

Analytics and Advertising Partners

We use third-party technologies, including Google Analytics and marketing or advertising pixels, to understand how visitors use our website, measure campaign performance, and show advertisements to people who previously visited or interacted with our website. This practice is commonly known as retargeting or cross-context behavioral advertising. As a result, you may see Utility Wallet advertisements on other websites, apps, or platforms.

These partners may collect identifiers, device information, approximate location, browsing activity, and information about your interactions with our website and advertisements. Their use of information is governed by their own privacy policies.

Depending on applicable law, certain disclosures to advertising partners may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.

Business Partners and Referral Sources

We may disclose information to property managers, real estate professionals, title companies, or other referral and business partners when necessary to provide requested services, confirm completion, administer a partnership, or as otherwise disclosed when the information is collected.

Legal and Safety Disclosures

We may disclose information when we believe it is reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process
• Respond to lawful requests from government authorities
• Enforce our terms and agreements
• Detect or prevent fraud, security incidents, or illegal activity
• Protect the rights, property, or safety of Utility Wallet, our users, or others

Business Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

We may also disclose aggregated or de-identified information that cannot reasonably identify you.

4. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to operate the website, remember preferences, understand website performance, measure advertising, and provide or personalize content and advertisements.

Your choices may include:

• Adjusting your browser settings to block or delete cookies
• Using any cookie-preference tool provided on our website
• Adjusting advertising preferences through the relevant advertising platform
• Using browser or device controls that limit tracking
• Enabling a legally recognized opt-out preference signal, such as Global Privacy Control, where required by law

Blocking some cookies may affect website functionality.

5. Communications

We may use your contact information to send service-related messages, confirmations, reminders, support responses, and other communications connected with your request.

Where permitted by law and consistent with your choices, we may also send promotional emails or text messages. You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of promotional text messages by replying STOP.

Opting out of promotional communications will not prevent us from sending non-promotional messages necessary to respond to or complete a request.

Message and data rates may apply to text messages. Consent to receive marketing messages is not a condition of purchasing any goods or services.

6. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Confirm whether we process your personal information
• Request access to the personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising or certain profiling
• Limit certain uses of sensitive personal information
• Appeal a decision concerning a privacy request
• Receive equal service and pricing without discrimination for exercising your privacy rights

To submit a privacy request, email support@utilitywallet.com with the subject line “Privacy Request.”

Please describe your request and provide enough information for us to identify the applicable records. We may need to verify your identity before completing the request. You may use an authorized agent where permitted by law, but we may require proof of the agent’s authority and verification of your identity.

We will respond within the period required by applicable law. Some information may be exempt from a request, including information we must retain to comply with law, complete a transaction, detect fraud, protect legal rights, or maintain security.

To opt out of disclosures that may be considered a sale, sharing, or targeted advertising, email support@utilitywallet.com.

We will process recognized opt-out preference signals, including Global Privacy Control, where required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete requested transactions, maintain business and legal records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

Retention periods vary based on the type of information, the purpose for which it was collected, the sensitivity of the information, and applicable legal requirements. When information is no longer reasonably necessary, we may delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

You should use caution when transmitting personal information online and should not send sensitive information through an unsecured channel unless specifically requested and appropriately protected.

9. Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact us at support@utilitywallet.com so we can take appropriate action.

10. Third-Party Websites and Services

Our website may link to or integrate with websites, forms, products, and services operated by utility providers, internet providers, advertising platforms, and other third parties.

We do not control these third parties or their privacy and security practices. This Privacy Policy does not apply to information collected directly by a third party. We encourage you to review the third party’s privacy policy before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, data practices, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. If required by law, we will provide additional notice or obtain consent before a material change takes effect.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise a privacy right, contact us at: