A practical answer to a search people make right before move-in — what the utility is asking for, how to satisfy it, and when Utility Wallet can take the setup from here.
Free setup help · we handle the provider paperwork · nothing is ordered until you confirm
Some utilities require proof that you are entitled to take service at the address before they will schedule a turn-on. A signed lease, a closing disclosure, or a deed does that, and it protects both sides: it stops service being opened in someone else's name at an address they do not occupy.
Timing is the real constraint. Buyers frequently need service active on closing day but do not have the signed closing package until that morning. Many utilities will accept a title commitment, a purchase agreement, or a letter from the closing agent to schedule ahead, then reconcile with the final document. Renters with a countersignature still pending can often use a landlord letter the same way. Ask what the utility accepts as interim proof rather than waiting.
Have a clear, complete copy ready before you start — a PDF beats a photo. The pages that matter are the ones showing the full address, your name, the term dates, and the signatures. Upload in the format the portal lists, and keep the file under whatever size limit it states. Documents get rejected far more often for legibility than for content: cropped corners, glare, and a missing signature page are the usual causes.
Send the whole document rather than the page you think they need. Partial uploads are the most common reason a review stalls for an extra day.
Utility Wallet starts service with your utilities for free. You confirm the details; we submit them and chase the usual follow-ups. Pages like this one publish the symptom and the fix. How often any given error shows up in our own queue stays out of it.
Some utilities require proof that you are entitled to take service at the address before they will schedule a turn-on. A signed lease, a closing disclosure, or a deed does that, and it protects both sides: it stops service being opened in someone else's name at an address they do not occupy.
Have a clear, complete copy ready before you start — a PDF beats a photo. The pages that matter are the ones showing the full address, your name, the term dates, and the signatures. Upload in the format the portal lists, and keep the file under whatever size limit it states. Documents get rejected far more often for legibility than for content: cropped corners, glare, and a missing signature page are the usual causes.
Enter your address once. We take it from there.
Start my setupGuides answer common signup questions in plain language. They are not a per-provider failure database. For company-specific contact and start-service notes, see the provider directory.