Turn utility onboarding into a better resident experience and a new source of value.
Utility Wallet helps utility providers, from municipal utilities and utility districts to cooperatives, simplify customer activation with a digital, AI-powered experience that connects residents to essential services. Eligible partnerships can also create opportunities for new revenue or community benefits through approved commercial arrangements.
Starting service still means a form, a phone call and a lot of guesswork.
Every new resident has to find you, figure out what you need, and then do it all again for electric, gas, trash and internet. Your team fields the questions in between.
Residents aren't sure whether service comes from the city, the district or someone else.
PDFs, portals and in-person visits, often with details missing, then rekeyed by staff into your CIS.
Start-service questions land on your customer service team all at once.
Residents repeat the same details for every utility and internet provider.
The purchases every move generates happen elsewhere, with nothing coming back.
Modernize. Serve. Generate value.
Modernize customer onboarding and unlock new revenue opportunities.
Modernize
Replace paper forms and phone queues with a guided digital start-service experience. AI agents create the new customer account directly in your CIS, and people handle the exceptions.
- Self-serve on any device, any hour
- New accounts created in your CIS
- Confirmations sent to the resident
Serve
While a resident starts your service, they can set up electric, gas, trash and internet in the same visit, in about four minutes.
- Every provider at their exact address
- One form for every utility
- Ready before move-in day
Generate Value
Eligible partnerships can share in the internet and home-service purchases residents make, as revenue or a community benefit, through approved commercial arrangements.
- No license fee for the utility
- Structured to fit your policies
- Subject to applicable approvals
Your sign-up page becomes the start of the whole move.
Residents already come to you to start water, power or gas. Now that visit sets up everything else too.
Search, call, or ask the agent or landlord.
A form, a portal or a phone call, sometimes twice.
Electric, gas, trash and internet, one provider at a time.
Something's missing, and the calls start.
Your start-service link opens a guided experience.
Complete details, entered once, with no rekeying.
Other utilities and internet, in about 4 minutes.
Service is on, and residents know who made it easy.
One start-service experience. Every utility.
Residents start with you
Your start-service link opens the experience, and every provider at the address is found automatically.
Account created in your CIS
Residents enter their details once. AI agents create the new customer account in your CIS, and the same details set up every other service they need.
Internet and more, same visit
Residents compare and choose internet plans available at their address, without leaving the experience.
New value for your community, on your terms.
Every move generates purchases. Where it's authorized, a share of that value can come back to your utility or your community.
A new, non-rate revenue source
Eligible partnerships can earn a share of the internet and home-service purchases residents choose to make, with no license fee and no infrastructure to build.
Or direct it to the community
Where a revenue arrangement isn't the right fit, value can be structured as a community benefit instead, defined together with your utility.
Commercial arrangements are available only where authorized, and are subject to your utility's policies, procurement requirements and applicable law and approvals. Residents always choose what, if anything, to purchase.
Built by people who know utilities.
Running across rental and real estate platforms today.
Agentic AI plus human exceptions
AI agents complete provider workflows; people resolve the edge cases.
Every utility, confirmed
Water, sewer, trash, electric, gas and internet, with sign-up and transfer workflows.
Deep utility experience
Our team includes decades in utilities, from 360 Home Connect, Direct Energy and TXU.
Modernize customer onboarding. Unlock new revenue opportunities.
Give residents one simple way to start your service and everything else they need, and explore what an eligible partnership could return to your community.
Explore a Partnership →✓ No license fee · Your service, your residents · Commercial terms only where authorized