Frequently Asked Questions

Utility Wallet is a digital utility activation platform that helps people set up essential services for a new home.

Instead of researching providers, making phone calls and navigating different websites, movers can find and set up electricity, natural gas, water, sewer, trash and internet through one guided experience.

For businesses, Utility Wallet can be embedded directly into existing workflows, so clients and residents get a better experience and the business gains a new revenue opportunity.

1. Enter the new address. Utility Wallet identifies the utility providers that serve that location.
2. Select services. Compare available plans and choose the services you need.
3. Complete setup. Our technology automates supported activation workflows and helps coordinate any remaining steps.
4. Get confirmation. Track progress and receive available service confirmations and account information.

Typical online setup takes about four minutes.

Yes. Utility Wallet is free for homebuyers and renters, with no setup fees or markups from Utility Wallet.

Partnerships for real estate professionals, brokerages, title companies, developers and software platforms carry no license fee.

You remain responsible for the normal rates, deposits, installation charges and other fees set by the utility providers you choose.

Some internet, electricity and other service providers pay Utility Wallet a commission when customers choose eligible services through our platform.

We share a portion of eligible revenue with participating business partners under their partnership agreements.

This model lets us offer utility activation at no charge to movers or partners.

Utility Wallet supports essential residential services, including:

• Electricity
• Natural gas
• Water
• Sewer
• Trash and waste collection
• Internet and broadband

We identify providers for the specific property address, including municipal utilities, regulated service territories and competitive energy markets.

Yes. Utility Wallet supports residential utility discovery and setup in all 50 states.

Our provider database covers more than 76,000 utility providers. Available plans and activation methods vary by address and provider.

Traditional utility concierge services typically rely on phone calls, scheduled appointments and sales representatives.

Utility Wallet is digital-first. Customers complete setup online, on their own schedule, without a sales call.

Unlike services focused mainly on selling internet or other optional products, Utility Wallet also covers essential services such as electricity, natural gas, municipal water, sewer and trash.

Our technology automates supported activation workflows, and our team handles the exceptions.

Yes. Utility Wallet uses AI-powered automation to identify providers, process service requests and coordinate utility activations.

When a provider requires additional steps or a request can't be completed automatically, our team handles the exception.

The goal is to make utility setup easier without requiring every customer to speak with someone.

We recommend starting two to three weeks before your moving or closing date.

That gives you time to choose service start dates, complete any required verification and schedule installation appointments if needed.

Not ready yet? Utility Wallet can send you a reminder as your closing date gets close.

No. That's one of the main reasons Utility Wallet exists.

Enter your new address and we'll identify the electricity, natural gas, water, sewer, trash and internet providers that serve it.

Yes, where more than one plan or provider is available.

Utility Wallet lets you review eligible internet and competitive electricity options, including pricing and plan details, so you can choose what works for your household.

In areas with regulated utility service, the provider is assigned based on your address.

Yes. Utility Wallet supports service transfers as well as new account setup.

The steps depend on your current provider, your new address and whether your current provider serves the new location.

Utility Wallet shows the status of each service and any available confirmation details, such as start dates, account numbers or provider confirmation numbers.

Some providers need additional verification or processing time before they confirm activation.

No. You're never required to purchase an optional service.

You can use Utility Wallet to identify and arrange your essential utilities without buying an internet plan or any other optional product.

Some providers have their own identity verification, deposit or account-opening requirements.

Utility Wallet automates what it can and gives you the clearest next step for anything else. Our support team can help when an activation needs extra attention.

Contact Utility Wallet support at support@utilitywallet.com, or the affected provider, as soon as possible to see whether your service dates can be adjusted.

Changes depend on each provider's policies and the status of your activation.

Utility Wallet uses your information to identify providers, arrange the utility activations you request and support those services.

Some information has to be shared with the relevant service providers to open your accounts.

To learn how we collect, share and protect data, read our Privacy Policy.

Utility setup is part of nearly every move, and it often creates extra work for agents and transaction coordinators.

Utility Wallet gives clients one place to find and set up their essential services, which means fewer questions, less manual research and fewer last-minute issues before closing.

It's an easy way to offer a valuable service without adding another task to your team's workload.

Share your Utility Wallet link.

You can include it in an email, text message, transaction checklist, CRM workflow, closing instructions or QR code.

Clients enter their new address and complete utility setup through the guided experience.

Yes. Agent pages can feature your name, photo, brokerage, logo, contact details and review link.

Your brand stays in front of clients while you provide a useful service during their move.

Yes. Transaction coordinators can add Utility Wallet to existing closing checklists and client communications.

Coordinators can see each client's utilities and their status, from activation through to completed, instead of contacting buyers to ask whether services are arranged.

Yes. You can see each of your clients' utilities and where each one stands, from activation through to completed.

That way you know before closing what's done and what still needs attention.

Yes. Utility Wallet supports individual agent pages under a shared team or brokerage brand.

Teams get a consistent client experience while each agent keeps their own client relationships.

Utility Wallet creates value for brokerages in four areas: incremental revenue, agent value, client experience and platform differentiation.

By adding utility activation to the existing transaction workflow, a brokerage delivers a more complete moving experience and participates in eligible service revenue.

Utility Wallet replaces the referral-to-call-center model with a digital, branded experience.

Instead of waiting for a sales call, buyers can start setting up essential utilities right away.

Utility Wallet also provides address-level utility discovery, activation tracking, automation and embedded integration with brokerage systems.

Yes. Utility Wallet supports white-label experiences that feature your brokerage and agent branding across invitations, utility discovery, activation and supported confirmations.

Your clients get a consistent experience under your brand.

Yes. Utility Wallet is API-first and supports several deployment options, from simple links and automated invitations to embedded interfaces, APIs and webhooks.

The right approach depends on your systems and the workflow you want.

When a buyer purchases an eligible service through Utility Wallet, the provider may pay Utility Wallet a commission.

Utility Wallet shares an agreed portion of eligible revenue with the brokerage or other authorized partner.

Commercial terms are set in a partnership agreement and are subject to applicable law and industry requirements.

Yes. Utility Wallet supports embedded commerce, so eligible brokerage services, such as home warranty, can appear alongside utility and internet options in the same checkout.

The services, placement and checkout configuration are designed with your brokerage.

No. Many partnerships begin with a focused pilot with selected agents, offices or markets.

A pilot lets you measure client adoption, service purchases, operational impact and client satisfaction before expanding.

Utility setup is an important step before a buyer takes possession of a home.

By including Utility Wallet in pre-closing communications, title and closing companies help buyers get ready for moving day and reduce the risk of overlooked essential services.

It improves the closing experience without adding significant work for the closing team.

No. You can start by adding a Utility Wallet link or QR code to your existing communications.

If you want more automation, additional integration options are available to discuss.

Ideally, include it in pre-closing instructions about two to three weeks before the scheduled closing date.

That gives buyers time to arrange service and schedule any installations.

Yes. Utility Wallet can be included in pre-closing emails, checklists, digital transaction communications and other buyer-facing materials.

No. Utility Wallet offers a no-cost, link-based partnership for title companies, and buyers never pay a fee.

More advanced deployments can be discussed based on your requirements.

Utility Wallet supports single-family homebuilders, master-planned communities, build-to-rent developments, multifamily properties and mixed-use communities.

The platform is configured to reflect the utilities and services available in each community.

Yes. Utility Wallet supports a single partnership with address-specific experiences.

Developers provide one consistent, branded utility setup process even when each community has different providers or internet arrangements.

Utility Wallet can feature your owned or contracted internet service in the checkout.

Where a community has no existing internet arrangement, eligible marketplace plans can be shown instead.

Yes. Utility Wallet supports one checkout that can include your own eligible home services alongside utility activation.

Buyers and residents see your services at the moment they're getting ready for their new home.

Yes. The same utility activation platform supports homebuyers and renters, with workflows aligned to closing, leasing and key-handoff milestones.

Yes. Property management teams use Utility Profit, from the company behind Utility Wallet.

Residents get a branded link to identify and set up their essential services before they move in, so your team doesn't have to maintain provider lists or manually verify utility setup.

It can be introduced through leasing communications, resident onboarding or an integrated property management workflow.

Yes. Utility Profit supports integrations with property management and resident experience platforms, including API-based activation workflows and status updates.

Integration options depend on your software environment.

Yes. Utility Profit tracks each resident's service status and confirmation information, which can be returned to participating property management systems.

That helps your team see whether required utility setup is complete before residents move in.

Yes. Utility Profit supports single-family rentals, multifamily properties and other residential communities.

Available services and account responsibilities depend on the address and the property's utility arrangements.

Utility Profit supports property-specific internet configurations, including communities with existing bulk or contracted internet.

Eligible offers and their placement can be tailored to each property or community.

Utility Wallet works with platforms across the moving, housing and utility customer journey, including:

• Property management and resident experience software
• Real estate transaction management platforms
• Home inspection software
• Mortgage and lending technology
• Title and closing platforms
• Homebuilder and developer technology
• Utility customer information and billing systems
• Other software platforms that serve movers

If your platform reaches customers while they're preparing to move or set up a new residence, utility activation can be a valuable addition to your product.

No. Utility Wallet can support any relevant software platform that reaches customers when they need to set up utility service.

The key is finding a natural moment in your existing customer journey to introduce utility activation.

We support several implementation models:

• Branded links: introduce utility setup in existing emails, portals, tasks or workflows.
• Automated invitations: trigger utility setup at relevant customer milestones.
• Embedded experiences: use embedded interfaces and APIs to keep customers inside your product.
• Status integrations: use supported APIs and webhooks to return activation progress and confirmation details to your system.

It depends on the integration approach.

A branded link needs minimal development. Automated invitations need some operational setup or workflow integration. A fully embedded experience is a more focused technical project.

Partners can start simply and expand their integration over time.

Yes. Utility Wallet shares revenue on eligible service purchases made through partner experiences, with no license fee.

Depending on the partnership structure, platform partners can keep their share or pass some or all of it to participating clients, where permitted.

Utility Wallet supports platform-level partnerships that extend utility activation across many customers and locations.

Branding, workflows, integration and commercial terms can be structured for both the platform and its participating clients.

Yes. Utility Wallet can complement a utility's existing start-service workflow by helping residents find and set up the other essential services at their new address.

For example, after a resident starts municipal water service, they can be introduced to electricity, natural gas and internet options.

Utility Wallet can be introduced through an existing customer information system, utility portal or start-service experience.

When a customer starts service with a participating utility, a branded Utility Wallet experience helps them arrange additional services at the same address.

No. Utility Wallet complements existing utility technology.

The utility and its software provider continue to manage the core service relationship, billing, metering and customer records.

Utility Wallet handles discovery and activation of the other services at the address.

Yes. Utility Wallet supports branded experiences for participating utility technology platforms and their utility clients.

The deployment and branding approach is set during implementation.

Utility Wallet doesn't receive revenue from city-owned utilities, and residents never need a revenue arrangement in place to benefit from utility setup.

Revenue sharing comes from eligible purchases from other providers made through the experience, such as internet. Whether a municipal utility or other public entity can take part depends on applicable laws, procurement rules, authorization requirements and the utility's own policies.

It starts with a conversation about your business, your customer volume and where utility activation fits into your existing workflow.

Our team helps you choose the right implementation approach, branding and commercial structure.

Utility Wallet works with organizations of every size, from individual agents to enterprise platforms.

The right partnership and implementation approach depend on your expected volume and business requirements.

Simple link-based programs can often launch within days.

Deployments with automated invitations, branded workflows or API integrations depend on your technical requirements and implementation schedule.

Yes. A branded link is often the fastest way to start.

You can add automated workflows, embedded interfaces and activation status integrations later.

Yes. Supported partner experiences show utility activation status and related confirmation information.

For integrated partners, status can also be written back to existing customer or transaction records through supported APIs and webhooks.

Revenue depends on how many eligible customers you introduce, how many use the setup experience, which services are available, how many purchases they make and your agreed revenue-share terms. We can't guarantee any specific amount.

Our partnerships team can help model potential revenue from your transaction, leasing or activation volume.

Utility Wallet handles provider discovery and supported activation workflows, using automation plus human support for exceptions.

Each utility provider remains responsible for its own service delivery, account policies, outages and installation requirements.

Book a call with our partnerships team to talk through your business.

We'll help you decide how Utility Wallet fits, from a simple branded link to a fully embedded utility activation experience.